COVID-19 guidelines


  • Please provide a copy of your Vaccination Passport in paper or electronic form (VaxiCode app or PDF on your phone) and a photo ID upon arrival. If you are unable to provide this proof, you will be denied access to the event.
  • The aisles are strictly one-way inside the Hall.
  • For the moment, there are no intermissions during the shows to avoid unnecessary circulation.
  • At the beginning and at the end of each show, instructions for safely exiting the hall will be given to the audience.
  • Wearing a procedure mask is mandatory all time.
  • Please do not visit Domaine Forget de Charlevoix if you:
      -Have any suspicion about your health (symptoms similar to COVID-19)
      -Have been in contact with a positive COVID-19 case
      -Have been placed in isolation
      -Are waiting for a COVID-19 test result
  • Exiting the concert hall is permitted during the show however safety and circulation protocols must be respected.
  • Programs for the International Festival will be emailed to ticket holders a few days before the concert or event since no programs will be distributed on-site before the concert.


  • To facilitate entry into the concert hall, we recommend arriving 30 minutes ahead of time.
  • Even though the box office is open in the evening before the events, buying tickets online is highly recommended. Simply show your Eticket to the usher or print it out at home and show it to the usher.
  • Access to the washrooms is allowed during the shows.
  • Bar open, coat check closed.
  • Should you have Covid-19 symptoms, please stay home. Contact us for refunds.
  • Strict sanitary and disinfection protocols have been put into place; washrooms, table and counter tops, chairs, benches, door handles, and other surfaces are cleaned frequently.
  • Before you arrive, be sure to identify your seat’s circulation zone colour.


  • Upon arrival at the concert hall, use the door assigned to you seat.
  • Follow the physical distance discs on the floor when circulating in the concert hall, they indicate which aisles and doors to use inside and outside the concert hall. Kindly follow the colour disc of your seat zone.
  • Wearing a surgical mask is always required inside the building and concert hall for everyone 10 years old and over.
  • Several hand stations are available, you must wash your hands upon arrival.
  • Kindly respect physical distancing signs and instructions.

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